Frequently Asked Questions

How quickly will I get my order?

Voiced and produced orders from the website are delivered within 24 hours, and sung jingles within 48 hours, because our singers record them live in the studio. The only exception to this would be should you order something bespoke by contacting us direct, we would then quote you and let you know timescales.

I want to order something that isn’t on your website?

Sure, contact us for a custom quote.

What do I do if I lose my Audio?

No problem, simply email us with your order ID or email address and we’ll send it back to you.

I am a commercial operator, can I set up an invoice system with you?

We will send you an invoice once you’ve paid for your order, and we accept Credit/Debit card, & PayPal.
However if you wish to contact us, we would be more than happy to set up an invoice system outside of the website.

What if I don’t like the production you’ve used?

We aim to get things right first time, but if you aren’t please contact us and we will do what we can to put things right for you.

Is all production royalty free?

Yes. Everything we produce is royalty-free: use it on air, online and in your adverts as often as you like.

When I buy a jingle, am I also getting full buyout rights?

Yes. Once it’s paid for, the finished jingle is yours to use on air, online and in your adverts for as long as you like, royalty-free, with nothing more to pay us.

What Payment methods do you accept?

We accept Credit/Debit card, and PayPal.

I have a large order, can you offer me a discount?

We have many packages you can order (from our Packages page) these already have discounts on them. But if you have something more specific in mind please contact us and we will quote you. We do offer discounts on bulk purchases.

How many words can I fit into a 10 second jingle?

It generally varies, but usually somewhere between 20 and 25 words.

How many words can I fit into a 1-minute jingle?

It generally varies, but usually somewhere between 120 and 150 words.

You’re a new company so I’m a bit nervous about ordering from you

Although this website is fairly new, previous to this we ran JingleBooth.com, and all our voices are prevalent in the voiceover world, plus working as commercial radio presenters. We love what we do, and love creating great radio jingles. You’re in safe hands with us.

Can I link to your website from mine?

Absolutely! Feel free to use our logo as well, which you can download below!

AI Studio

What is Just ask?

Just ask is the producer inside AI Studio. Tell it what your station is and what you want, in plain English. It writes the line, picks a voice and the sound with you, plays you a preview, and makes the piece when you say yes. Nothing is spent until you say yes, and it tells you the cost first. Open it from Just ask in the side menu (the bottom bar on a phone), or press Ask the producer to create it on the Words step.

Is there a limit on Just ask?

Up to 40 messages a day for each account. If you reach it, you’ll see “That’s today’s helper limit reached. The form still works as normal, and the helper is back tomorrow.” On a very busy day the helper can also rest for everyone; then it says “The helper is resting for today. The form still works as normal.” Either way, everything else in AI Studio keeps working: type your words, pick a voice and press Create.

The Audio editor says I’ve changed the words or sounds. What does that mean?

The Audio editor shapes the piece you last made, track by track. If you’ve changed the words, the voice or the sounds since then, the editor would be showing an old piece, so it asks you to make the new one first: “You’ve changed the words or sounds since your last piece. Make it first, then shape it here.” Press Create on the Make step, then open the Audio editor again.

What does Surprise me do?

On the Effects step, Surprise me puts a sound effect in every empty slot (opener, middle, closer) in one press, all free. Slots you’ve already filled are left alone. If every slot is already filled, it says so: “All three slots are filled. Press the cross on one to swap it, then Surprise me again.” If it can’t find a sound for a slot, it names the slot: “Couldn’t find a sound for … Press Surprise me again.”

Are the Audio editor, music and effects free?

Yes. Library music beds, sound effects and the Audio editor cost nothing. You only spend credits when you press Create.